Privacy Policy

Application

This privacy policy applies between Appsbizz Pty Ltd trading as Rank My Business ('us') and any individual ('you') to whom we collect personal information about.

Our business is bound by the Privacy Act 1988 ('the Act') and the Australian Privacy Principles ('APP'). Our business is an APP entity as defined in s 6(1) of the Act.

We collect and hold personal information relating to our clients and to other people and entities associated with our clients as may be provided or disclosed to us in the course of business.

Such personal information may include, but is not limited to:

• Names.
• Addresses.
• Telephone numbers.
• Social media details.
• Email addresses.
• Occupations.
• Information about your business (in general).
• Information about your business objectives.
• Information about your products or services.
• Information about your current customers.
• Information about your target customers.
• Information about your competitors.
• Information about your current marketing or SEO performance.

Personal information is collected from our clients in the following ways:

• by providing it to us directly.
• by authorising third parties to provide it to us.
• by other parties providing it to us either voluntarily or pursuant to compulsory processes we conduct on our client's behalf.

We do not collect sensitive information as defined in the Act.

If you use or enquire about our services, it will be necessary for us to identify you, and as such we cannot provide our services to you anonymously.

Receiving personal information

Personal information may be received and held either as a hard copy, paper, or a soft copy being electronic data, in any available form.

We will take reasonable steps to ensure that any of your personal information is stored securely against unauthorised access, modification or disclosure.

We will destroy your personal information if we no longer need the information and we are not required by law to retain the information.

Collection, use, and disclosure of Information

We collect, use, and disclose your personal information for the following purposes, for which you give consent to us:

• To offer our products and services to our clients. In doing so we may disclose personal information to other people or entities involved in the provision of the product or service.
• To facilitate our internal and external administrative processes including financial and business operations and reporting requirements.
• To obtain, maintain and comply with the terms of insurance policies.
• To comply with applicable laws.

We will not provide your information to third parties, except in the course of us providing our services to you or if required to by law.

Where necessary, your personal information may need to be disclosed to third parties which are located overseas to enable us to provide our services to you. These third parties may be located in a variety of different countries, and it is not practicable for us to ascertain in which countries they will be located in advance.

We do not sell your information to third parties.

You may unsubscribe from our marketing emails at any time.

Corrections to Personal Information

We will take reasonable steps to ensure your personal information is accurate, up to date, and complete. You may provide us with any corrections to your personal information at any time or we may correct it ourselves.

We may refuse to correct your personal information if it is unreasonable to do so. We will provide you with a written notice with:

• The reasons for our refusal except to the extent it is unreasonable to do so.
• Mechanisms available for you to complain.
• Any other matters we are required to do so in accordance with the Act and regulations.

If we refuse to correct your personal information, you may ask us to associate a statement to your personal information that it is inaccurate, out of date, incomplete, irrelevant or misleading.

If your personal information has been disclosed to third parties, and it is later corrected, we must take reasonable steps to notify the third parties of the correction unless it is unreasonable to do so.

Access to Personal Information

You may request your personal information from us. You must formally identify yourself in order to do so. We may charge you a reasonable fee for providing the information.

If you request your personal information, we may refuse to provide it to you for reasons permitted by law including but not limited to the following:

• Giving access would pose a serious threat to the life, health or safety of any individual or the public.
• Giving access would have an unreasonable impact on the privacy of others.
• The request for access is vexatious.
• The information relates to existing legal proceedings between us and you and the information would not be accessible by the process of discovery.
• Giving access would reveal the intentions of us in negotiations with you in such a way so as to prejudice those negotiations.
• We have reason to suspect that unlawful activity or serious misconduct is being engaged in and giving access to you would prejudice the taking of appropriate action in relation to the matter.
• Giving access would be likely to prejudice the activities of an enforcement body (as defined in the Act), such as the police or other government departments.
• Giving access would reveal commercially sensitive information.

If we refuse to give you access to your personal information for any of the reasons above, we will give you a written notice with:

• The reasons for the refusal except to the extent that it would be unreasonable to do so
• Mechanisms available to complain about the refusal
• Any other matters we are required to do under the Act and regulations

Complaints

If there is a breach of this privacy policy, either the Act or the APP, you may make a complaint to:

• Our customer services team; or
• The Office of the Australian Privacy Commissioner

Data breaches

All staff are responsible for protecting the confidentiality of your information. Please refer any data breaches, or suspected data breaches, to the customer services team as soon as possible.

If we suspect that there has been an eligible data breach

If we suspect that there has been an eligible data breach, a reasonable and expeditious assessment will be conducted within 30 days.

If we believe or have reasonable grounds to believe there has been a breach then a statement will be prepared setting out:

• the business's details;
• a description of the breach;
• the kind or kinds of information concerned; and
• recommendations about the steps that we will take in response to it.

If practicable, we will advise the contents of the statement to you if you may be at risk from the breach. If this is not practicable, we will publish the statement on our website and take other reasonable steps to publicise its contents. Communications with you will be via your preferred communication method.

The statement will be submitted to the Privacy Commissioner.

Third Parties

Whilst we take reasonable steps to ensure that third parties protect your information, to the maximum extent permitted by law, we exclude liability for any hacks or data breaches of third parties.